Shipping Policy

How much is the shipping fee?

We are offering free shipping worldwide.

How long is the processing and shipping time?

Our dresses are not in stock they are maked after order. The processing and delivery time is therefore different from dress to dress. For an exact time please contact us! We can also ship your dress within 1 week – rush orders are possible.

Return & Exchange Policy

You are not satisfied?

A return of the goods can be carried out under consideration of the following conditions within 14 days after receipt of the commodity.

For returned items,

 

  • Both the original packaging and all labels must be enclosed.

  • The article fuse must be attached to the goods and unopened.

  • The returned goods must be unworn, that does not smell like foreign scents – perfumes or the like. Dirty or destroyed items will not be accepted.

  • Returns can be shipped with the original shipping bag, or even with another box.

  • Plus sizes marked with “W” are excluded from the return. Clothes from size US 14W. This includes the size US 16 (EU 46)

 

Please apply for your return by writing us an e-mail to info@maisa-store.de. You will shortly receive the address where the dress must be sent back.

Our MAISA team will take care of your request and inform you about the further course of your return.

Once the dress has arrived and checked, the chargeback will be done the way you paid.

Unless otherwise agreed with you (eg a voucher of the same value for your next purchase)

 

If the dress is damaged or not in its original condition, the return will not be accepted.

 

The return of the goods is at the expense of the customer.

 

The return of personalized and custom made clothing is excluded.